I recently had the chance to sit down with Jack Wagner on HawkTalk (Voice of Innovation) to discuss a major shift happening in AI right now: the move from copilots to truly agentic AI – and why live video + human-in-the-loop experiences are becoming the new front door for digital engagement. A big theme from … Read more
When: Jan. 11-13, 2026Where: Jacob K. Javits Convention Center NRF 2026 made something feel very real: retail is moving from “AI as a feature” to AI as infrastructure – embedded into discovery, decisioning, checkout, and support. NRF framed the show as “The Next Now,” and the floor backed it up with practical demos of agentic … Read more
It’s been more than couple of weeks since CES 2026 in Las Vegas, and one message is still loud and clear: AI isn’t just getting smarter – it’s getting more agentic, more hybrid, and more real-world. I was on the show floor with our partners 360 Direct Access at Eureka Park (Booth 61244), and I’m proud to share a … Read more
Over the last year, we’ve learned a ton building “instant engagement” experiences that actually convert – not just collect leads. So we’re starting a blog to share the real playbooks behind it. What you’ll find on the blog: If you’re a CMO, CRO, Head of CX, or Sales leader trying to turn inbound traffic into … Read more
