{"id":106,"date":"2026-02-25T00:28:41","date_gmt":"2026-02-25T05:28:41","guid":{"rendered":"https:\/\/bakstage.ai\/blog\/?p=106"},"modified":"2026-02-25T00:40:39","modified_gmt":"2026-02-25T05:40:39","slug":"hawktalk-interview-agentic-ai-conversational-commerce-and-the-new-front-door-to-digital-experiences","status":"publish","type":"post","link":"https:\/\/bakstage.ai\/blog\/2026\/02\/25\/hawktalk-interview-agentic-ai-conversational-commerce-and-the-new-front-door-to-digital-experiences\/","title":{"rendered":"HawkTalk Interview: Agentic AI, Conversational Commerce, and the New Front Door to Digital Experiences"},"content":{"rendered":"\n<p>I recently had the chance to sit down with <strong><a href=\"https:\/\/www.linkedin.com\/in\/jackwagner54\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jack Wagner<\/a><\/strong> on <strong><a href=\"https:\/\/www.linkedin.com\/newsletters\/hawk-talk-voices-of-innovation-7051965372823916544\/\" target=\"_blank\" rel=\"noreferrer noopener\">HawkTalk<\/a><\/strong> (Voice of Innovation) to discuss a major shift happening in AI right now: the move from copilots to truly <strong>agentic AI<\/strong> &#8211; and why <strong>live video + human-in-the-loop experiences<\/strong> are becoming the new front door for digital engagement.<\/p>\n\n\n\n<p>A big theme from the conversation: most companies do not have a traffic problem &#8211; they have a <strong>conversion problem<\/strong>.<\/p>\n\n\n\n<p>Brands spend heavily to bring people to their websites, but too often visitors land in static experiences, wait too long for answers, or leave before taking action. Agentic AI changes that by engaging people instantly, understanding intent, recommending the right next step, and either completing the journey or escalating to a real human through <strong>1:1 live video<\/strong> when it matters most.<\/p>\n\n\n\n<p>In the interview, we discuss:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What \u201cagentic AI\u201d really means in practical business terms<\/li>\n\n\n\n<li>Why traditional websites struggle to convert<\/li>\n\n\n\n<li>How AI + humans working together can drive better outcomes end-to-end<\/li>\n\n\n\n<li>Why conversational, immersive experiences are becoming essential for modern customer journeys<\/li>\n<\/ul>\n\n\n\n<p>If you\u2019re building for customer engagement, commerce, or digital experience transformation, this conversation is worth a read.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link has-background has-medium-font-size has-text-align-center has-custom-font-size wp-element-button\" href=\"https:\/\/www.linkedin.com\/pulse\/agentic-ai-video-commerce-new-front-door-digital-jack-wagner--w3kae\/\" style=\"border-top-left-radius:67px;border-top-right-radius:67px;border-bottom-left-radius:67px;border-bottom-right-radius:67px;background-color:#2aa269\" target=\"_blank\" rel=\"noreferrer noopener\">\ud83d\udc49 Read the full interview here <\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Connect \/ Continue the Conversation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connect with <strong>Shashank Singh<\/strong> on LinkedIn: <a href=\"https:\/\/www.linkedin.com\/in\/shankybaba\/\">https:\/\/www.linkedin.com\/in\/shankybaba\/<\/a><\/li>\n\n\n\n<li>Connect with <strong>Jack Wagner<\/strong> on LinkedIn: <a href=\"https:\/\/www.linkedin.com\/in\/jackwagner54\/\">https:\/\/www.linkedin.com\/in\/jackwagner54\/<\/a><\/li>\n\n\n\n<li>Curious where <strong>agentic AI + live video<\/strong> could fit into your customer journey? Book time here: <a href=\"https:\/\/calendly.com\/shashank-bakstage\/\">https:\/\/calendly.com\/shashank-bakstage\/<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I recently had the chance to sit down with Jack Wagner on HawkTalk (Voice of Innovation) to discuss a major shift happening in AI right now: the move from copilots to truly agentic AI &#8211; and why live video + human-in-the-loop experiences are becoming the new front door for digital engagement. A big theme from &#8230; <a title=\"HawkTalk Interview: Agentic AI, Conversational Commerce, and the New Front Door to Digital Experiences\" class=\"read-more\" href=\"https:\/\/bakstage.ai\/blog\/2026\/02\/25\/hawktalk-interview-agentic-ai-conversational-commerce-and-the-new-front-door-to-digital-experiences\/\" aria-label=\"Read more about HawkTalk Interview: Agentic AI, Conversational Commerce, and the New Front Door to Digital Experiences\">Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":107,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,54,14],"tags":[],"class_list":["post-106","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agentic-ai-real-world","category-interviews","category-opinions-trends"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HawkTalk Interview: Agentic AI, Conversational Commerce, and the New Front Door to Digital Experiences - Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bakstage.ai\/blog\/2026\/02\/25\/hawktalk-interview-agentic-ai-conversational-commerce-and-the-new-front-door-to-digital-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HawkTalk Interview: Agentic AI, Conversational Commerce, and the New Front Door to Digital Experiences - Blogs\" \/>\n<meta property=\"og:description\" content=\"I recently had the chance to sit down with Jack Wagner on HawkTalk (Voice of Innovation) to discuss a major shift happening in AI right now: the move from copilots to truly agentic AI &#8211; and why live video + human-in-the-loop experiences are becoming the new front door for digital engagement. 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